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Servicefokuz

Streamline and manage the after-sales complexities and service executive’s activities seamlessly at your fingertips.

What is Servicefokuz ?

A web-based control panel and mobile-based application for service professionals to automate their workflows. Systematize the workflow and increase revenue with more regular maintenances.

Improved Productivity

Streamlined service processes have improved productivity by 64%

Communication Gaps

Reduced communication gaps across all levels by 86%

Customer Satisfaction

Customer satisfaction have improved by 74%

Resolution Rate

Complaints resolution rate has improved by 67%

Key Features

Customized solution through a unified platform

Registration & Distribution

Complaints from multiple platforms are all updated to the central database and the same will be distributed to executives in proximities in real-time.

Live Notification of Visits

Service executives punch-in to the application as they reach the consumer’s location, updating the manager of the executives' activity status.

Complaint Status Update

Complaint statuses (resolved/unresolved) can be updated to central database through the instantaneous upload of images captured during respective field visits.

New Order/Sales

New orders or additional sales that come about during the customer’s visit can be directly updated to the centralized database through the mobile app.

Seamless Scheduling

If the complaint does not get resolved in the first visit, re-schedule a re-visit at the very instant through the mobile app.

Recurring Issues Monitor

Recurring complaints will be segregated and stored in the central database. Instant reports can be generated to analyze the reason behind recurrence.

Payment Collection Management

Collection information, including images of cheques, can be uploaded into the central database. Managers can have quick access to payment status updates.

Registration & Distribution

Complaints from multiple platforms are all updated to the central database and the same will be distributed to executives in proximities in real-time.
Live Notification of Visits

Service executives punch-in to the application as they reach the consumer’s location, updating the manager of the executives' activity status.
Complaint Status Update

Complaint statuses (resolved/unresolved) can be updated to central database through the instantaneous upload of images captured during respective field visits.
New Order/Sales

New orders or additional sales that come about during the customer’s visit can be directly updated to the centralized database through the mobile app.
Seamless Scheduling

If the complaint does not get resolved in the first visit, re-schedule a re-visit at the very instant through the mobile app.
Recurring Issues Monitor

Recurring complaints will be segregated and stored in the central database. Instant reports can be generated to analyze the reason behind recurrence.
Payment Collection Management

Collection information, including images of cheques, can be uploaded into the central database. Managers can have quick access to payment status updates.