Field Service Management Software

Your customizable application to streamline your field service operations!

Digitize, schedule, and manage your field service operations actively to improve customer service more efficiently and effectively.

What is Servicefokuz?

Have you ever wondered how your field service team is doing? Or how to keep track of the activities of your service team? Or maybe you want to know how much money you are spending on field service and what it would look like if you could cut down on costs

Well, Servicefokuz is the answer. It is a collaborative field service management software. It is a combination of a mobile app for field service executives and a web dashboard for managers that help managers manage field service executives, and field executives focus on their jobs instead of their paperwork. This way you will experience easy and tension-free service management. The software helps establish seamless communication between your service executives and your service managers during pivotal service operations and real-time decision sessions. With Servicefokuz, you may foresee better planning, organization, and tracking of various field service activities regularly. Hence, your customer services always stay perfectly streamlined, well-connected, and efficient. The entire service team can stay well-connected during the ongoing operations, resulting in a seamless service experience. Management and documentation of all the aspects of service operations from complaint registration to customer satisfaction rate can be accomplished with this maintenance management software.

How does field service management software work?

Resolve your after-sales complexities by implementing insightful service management software. Let's streamline your operations with powerful field service management software. Shall we? Field service management software helps you maintain your service excellence by boosting the productivity level of field service executives as well as the back-end team. Not only does it prevent any possible communication gaps, but it also simplifies work management hurdles. The service management software shall spike your customer satisfaction graph, which in turn leads to increased brand awareness and a loyal client base. Significantly, the software shall help resolve after-sales complaints with systematic acknowledgments and timely problem-solving strategies.

Get the most out of your service team with Servicefokuz!

Respond to after-sale complaints with the best practices of a field service management software! Let your service force do best of their work potential with these amazing features!

Quick Complaint Management

Complaints (unresolved/resolved) can be updated with high efficiency in the central database of the field service management software. Upon thorough assessment of the details updated, measures to resolve can be planned and executed. Also, the service management software makes it easy to keep real-time track of the complaint statuses. In short, all activities can be streamlined at your fingertips!

Sales performance management tool dash board

Seamless Scheduling & Rescheduling

The mobile application that syncs with the central database of the field service management software allows the field services executives to instantly reschedule future revisit if the complaint did not get resolved to a satisfactory level. This way, maintenance management software assures seamless complaint scheduling/rescheduling with just a few taps on the mobile screen.

Live Tracking of Field Employees

Field service management software provides digital punch-in and punch-outs for service executives during field visits. Thereby, the respective service team manager gets notified when they start their shifts. The live activity status can be accessed and reviewed by higher officials with instant notifications from the service management software. It helps maintain proper workflow in service activity management.

Instant addition of new orders & statuses

Orders for parts replacement or additional sales received during client visits can be directly updated in the central database through the mobile apps. Updates on the order placement will be delivered to the service team manager's web dashboard instantly. As result, this makes the process systematic, fuss-free, and insightful.

Other Features

Strengthen your service management with the powerful features offered by field service management software. Fulfill your long-term goals in a short time with these advanced features!

Lead Data Management
Report Management
Payment Collection Management
Expense Management
Leave Management
Attendance Management
Virtual Office

Lead Data Management

All the information about the leads can be stored at the central database which may include purchase history, shopping interests, contact information, and many more. With Field service management software, all these can be accessed and managed at your fingertips. Field service management software helps you deploy the available data to provide personalized services. Also, this software helps service teams to nurture leads well for faster conversions.

Leave Management

With service management software, service executives can apply for leave through the mobile application without any hassle. It will be notified to the managers, and they can have a consolidated list of all the executives who have applied for leaves. This way, the managers can approve or reject emergency leaves as well as pre-requested leaves through the web dashboard. The statuses will be updated to the service executives through their mobile app. Besides all, the managers can plan complaints cases based on the availability of the executives and the consolidated leave reports at their fingertips.

Report Management

Field service management software generates automated reports on service activities and service executives’ performance in real-time. These reports will be of great help in developing and improving your existing services. Referring to the previous reports shall help immensely with improving the satisfaction rate of your customers along with bagging loyal and long-lasting clientele. Also, analyzing reports helps in boosting executive performance and planning strategies for the future.

Payment Collection Management

Details of the payments collected during customer visits can be instantaneously updated in the central database through the mobile app. Here, the service executives could collect the cheques and documents followed by capturing an image of the cheque and sharing the same with back-end officers. The images will be secured well in the database as proof. The service management admins can access the payment details anytime in the future for further clarifications as per the requirements.

Expense Management

The invoices or receipts of operational expenses can be captured and fed into the central database of field service management software through the mobile app. Immediately, it will get updated to the managers, and they can take steps for easy expense settlements. This way, the service executives can avoid unwanted waiting for their expense settlement. This, in turn, helps maintain better transparency in expense settlements. Also, it will regulate the overall revenue.

Attendance Management

The service executives can mark their attendance through the mobile app as per their shift timings. Punch-in and punch-out can be entered online, which will be instantly updated to the back-end team. Added to that, complaint visits and overall activity statuses can be tracked. Not only does it helps in analyzing productivity statistics but also measures the efficiency of the current strategies. The time taken to report at the office can be dedicated to complain resolution tasks instead.

Virtual Office

Maintenance management software helps you work comfortably through the virtual office. Collaborative work requirements can be met easily by syncing the web dashboard and mobile application at the centralized portal that saves all the essential data. The mobile app allows you to travel for service tasks while simultaneously receiving and sending updates. The web dashboard and the mobile app can be synced and operated from any time zone and location. Hence your fellow service management peers will always stay connected.

Seize Life-Changing Deals With Servicefokuz!

Optimized Time Management with Zero Downtime

Quick complaint assessment and resolution
Swift addition of new complaints through the mobile app
Online rescheduling with zero manual efforts
Status updating of on-site clearance of customer requirements.

Fuss-Free Collaboration with Field Service Agents

Digital Punch ins and outs through the mobile app
Live status tracking & customer visit updates
End-to-end agent activity monitoring
Quick sharing of service tasks to the nearest executive

Rapid Service Management and Activities

Real-time data sync between mobile and web apps for instant data transfer
Problem analysis and quick communication
Effective decision making
Automation of field workflow management

Boost in Performance & Productivity Management

Reliable virtual workspace with collaborative facilities
Instant identification and early resolution of errors
Quick communication and collaboration on tasks
Performance evaluation of service executives

FAQ

What is field service management?

Field service management is the complete process of managing customer complaints with immediate effect. It involves various activities, from registering customer complaints, tracking customer requests, spotting relevant field service executives, and scheduling and monitoring service management activities. Each of these activities is connected or follows one another, and effective field service management will take care of these for a streamlined service management experience. Deployment of effective field service management software like Servicefokuz helps revolutionize business activities to get recognized in the new age of customer service.

Why do you need field service management software?

There are numerous benefits to using field service management software for any service-based company. With an all-in-one service management software like Servicefokuz, you can streamline after-sales complexity management to enhance operational efficiency and customer satisfaction. Also, effective field service management software enables businesses to deliver a consistent experience for their customers, unifying customer data, history of previous interactions, and also with personalized services. In this way, the service technicians will get visibility into the customer’s preferences at their fingertips, and that makes communication easy. Besides all, it makes scheduling and rescheduling the work easy for a streamlined experience.

How do you choose the right service management software for your company?

Choosing the right service management software involves thorough research and practices. It is wise to choose the right software as per your company's requirements, and each organization has its own choices. However, there are certain things every organization looks for collectively. Cost-effectiveness, flexibility, customization, and user-friendliness are some of the most wanted characteristics of field service management software. Servicefokuz can help you a lot as it offers customization and a vibrant platform for a fast and unique service experience.

How can field service management software help field service teams?

Field service management software helps field service teams to close more deals with accuracy in all possible ways. For that, first of all, service management software makes sure that all information is accessible at the service team’s fingertips. Also, this software enables field service technicians to make better communication and collaboration over service tasks in real-time, which also has a high impact on improved productivity. Automated reports, effective target management, instant complaint management, etc. help service executives to support their organization achieve service goals.

How do Servicefokuz measure service and technician performance in real-time?

Servicefokuz, the service management software, evaluates service and field technicians’ performance in real-time in many ways. Automated reports are one of the primary sources that analyze performance by manipulating previous and ongoing service scenarios. Real-time tracking facilities also help your organization to track service activities, and you will get a clear picture of field service processes. Besides all, shared docs, data, and effective communication features also let service managers measure the performance of the employees in real-time.

How does maintenance management software work for a streamlined service management experience?

Maintenance management software helps organizations monitor the entire service processes that happen inside and outside of the office premises. Maintenance management software connects a web dashboard for back-end administrators and a mobile app for service executives to a centralized portal. It enables them to communicate on service activities effectively by sharing docs and files. Similarly, it’s a collaborative platform where you can schedule service works with instances, and service executives can share the statuses of the works for the effective management of service activities.