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It is necessary to maintain punctuality and quality of after-sales services like sales operation management for increased customer loyalty. Implementing the best sales tracking CRM for businesses is the ideal choice for coordinating after-sales complexities. This saas solution offers advanced features for supporting the management of sales, tracking service status, and personalizing services to the customers for maximum deal closing. Here, we are going to discuss how sales tracking CRM manages businesses to uplift brand loyalty.

Customer complaint management

Field service CRM software helps businesses register customer complaints from various sources, and that will get updated to the central system. The after-sales team manager can assign service activities to the nearest representative for timely task completion.

Instant complaint status updates

Service executives working on any complaint assigned can share task status to the central system. It will get updated to sales managers. Sharing work statuses is useful for businesses to manage sales functions without delays. Moreover, instant work status sharing always keeps transparency and creates a healthy work ambiance.

Executive’s activity tracking

Sales tracking CRM includes executive tracking features, which is highly beneficial for executive management. Your managerial staff can track service executives’ live location and assist them with timely task management and if they need any assistance from the higher levels. It is one of the best features that streamline the workflow for effective after-sales coordination.

Digitized attendance management

Mostly, field sales executives need to spend their time on field sales operations, and with a digital attendance management facility, the sales executives can handle their attendance without going to the office. Executives can avoid the rush to the office to mark their attendance, and they can tap on mobile CRM and mark attendance. After signing in, managers will get notified of their attendance, and from that moment, sales managers can track employee presence for the end of the day.

Addition of new orders

While managing an after sales query, the executive can need additional parts to fulfil the customer requirement. During such cases, using sales tracking CRM, the executives can collect new orders and update to the back end team for quick order disbursals and management. So, sales managers can re-arrange sales activities to maintain the consistency of the workflow if needed.

Sales tracking CRM enables sales professionals to address after-sales requirements most effectively by helping executives in many ways. This system keeps customer profiles up-to-date for gap-free operation management. Real-time field activity tracking also helps keep transparency in after-sales activity management. With this tool, the sales executives can collect customer reviews directly, and it helps a lot in resolving their requirements in real-time. Don’t be late, implement the best sales tracking CRM right away to meet all the after-sales requirements efficiently!